Tag: Customer Service

  • Why we are doomed…

    Well I guess the the term “self fulfilling prophecy” come to mind, as well as “‘learned incompetence”  with my experience of getting a couple keys made. My daughter recently moved back to the area for Philadelphia and we needed some keys so that they could have access to our storage spot that they would have […]

  • Customer Service

    Apparently there is no middle ground, when it comes to customer service. It is either very very good, or just plain sucks. On the top of my list of doing it right, is Garmin, Direct TV and Apple, and at the bottom of the list is Eye-Fi and Mozy… I have several recent examples of […]

  • Yucky Starbucks…

    I go to starbucks probably a lot… Enough that I get at least one of those survey receipts a week, once I got 4 or 5 in a week… The thing I’ve noticed is that I never get one of those surveys at a YUCKY Starbucks, but I’ve also noticed that I end up getting […]

  • Can’t Hear You Now…

    Tonight I spent some quality time with Verizon tech support. It seems they are having capacity issues in my area, because nightly between 5 and 9 the bandwidth is hideous, were talking close to dial-up hideous… It took an hour of, “No there is nothing wrong with my equipment, your network is having issues” to […]