Comments for Perusse Dot Net http://perusse.net Perusing the net for at least a week and a half... Wed, 30 Dec 2009 20:37:42 +0000 http://wordpress.org/?v=2.9.1 hourly 1 Comment on Waiting Some More by admin http://perusse.net/2009/12/30/waiting-some-more/comment-page-1/#comment-628 admin Wed, 30 Dec 2009 20:37:42 +0000 http://perusse.net/2009/12/30/waiting-some-more/#comment-628 40 freaking minutes late now, these people suck hard 40 freaking minutes late now, these people suck hard

]]> Comment on Waiting Some More by admin http://perusse.net/2009/12/30/waiting-some-more/comment-page-1/#comment-627 admin Wed, 30 Dec 2009 20:28:42 +0000 http://perusse.net/2009/12/30/waiting-some-more/#comment-627 3:30 and still waiting 3:30 and still waiting

]]> Comment on Waiting Some More by admin http://perusse.net/2009/12/30/waiting-some-more/comment-page-1/#comment-626 admin Wed, 30 Dec 2009 20:20:10 +0000 http://perusse.net/2009/12/30/waiting-some-more/#comment-626 3:20 and still waiting... 3:20 and still waiting…

]]> Comment on Customer Service by admin http://perusse.net/2009/12/03/customer-service/comment-page-1/#comment-625 admin Fri, 04 Dec 2009 23:42:23 +0000 http://perusse.net/?p=515#comment-625 Here is the info... Question Reference #090831-000041 --------------------------------------------------------------- Date Created: 08/31/2009 05:42 PM Last Updated: 09/14/2009 02:45 PM Status: Solved OLS: And I do apologize for the typo it was nearly 3 weeks, not 6... The issue is that it took nearly 3 weeks for me to get the replacement which was received on the 17th or 18th of September... DirectTV rolled out a few hundred dollars worth of receivers overnight. I think the most annoying thing about dealing with your customer service was the initial response, as it was apparent that the guy (at custhelp/rightnow) that replied didn't read the complaint, just sent the standard boilerplate of questions, in what appeared to me as his attempt to clear queue. Here is the info…
Question Reference #090831-000041
—————————————————————
Date Created: 08/31/2009 05:42 PM
Last Updated: 09/14/2009 02:45 PM
Status: Solved
OLS:

And I do apologize for the typo it was nearly 3 weeks, not 6…

The issue is that it took nearly 3 weeks for me to get the replacement which was received on the 17th or 18th of September…
DirectTV rolled out a few hundred dollars worth of receivers overnight.
I think the most annoying thing about dealing with your customer service was the initial response, as it was apparent that the guy (at custhelp/rightnow) that replied didn’t read the complaint, just sent the standard boilerplate of questions, in what appeared to me as his attempt to clear queue.

]]> Comment on Customer Service by Ziv http://perusse.net/2009/12/03/customer-service/comment-page-1/#comment-624 Ziv Fri, 04 Dec 2009 08:31:45 +0000 http://perusse.net/?p=515#comment-624 Sorry about your poor experience with our support. Usually, it's the opposite case. Could you please email me with the case #, so that I could look into why it took so long to replace your card? Or, post it here -- up to you. Thanks -- Ziv. Sorry about your poor experience with our support. Usually, it’s the opposite case. Could you please email me with the case #, so that I could look into why it took so long to replace your card? Or, post it here — up to you.

Thanks –

Ziv.

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