No More Mozy

They have had their chance, and now I’m done with Mozy, and switching the rest of my offsite back to Backblaze, no more reticulating splines for me.

My MacBook’s performance was abysmal, until I looked to see what was going on, and I find that mozy is consuming massive resources and not doing anything. I pull up the status only to see that mozy is doing its ever popular reticulating splines, and not doing much of anything else, so I let it run over night, and I do see some success that is has started doing its thing and I don’t think anything of it until the next day or so when I notice the amount that is being backed up, 12.6 GB. That may or may not seem like a lot to you, but considering how much I use this machine it is a lot somewhere around 25% of the user data, so I send off an email to mozy tech support, asking why this would happen, that one apparently disappeared into a blackhole,

Mozy Status Screen

I’m busy for the next couple of weeks, and hardly have a chance to use the MacBook, but when I do it seems to be working ok for the most part when I use the machine, but then I notice the status message that mozy has now chosen to back up about half the data on the machine by size.

Mozy Statsu screen backing up way too much

I fire off another query to mozy, kind of pissed that I have not heard from them, when I see the following

Screen shot 2009-11-09 at 9.48.03 PM.png

So I go to the website and open a chat, I get some help in that they respond, and ask for my logs file, which I send, and Im told they’ll get back to me in a few, and when they do get back to me in a few I am told that they are still waiting on my logs, I have since removed mozy from my computer, and told them I am thinking of getting rid of mozy. Now I have been sent several emails from various people at mozy trying to “solve” my problem. I figure I’ll give them one more chance, and do a reinstall of the mozy software, do a reboot and let it rip, and after about 20 minutes of churning I get the following.

MOzy Connection Error

Thats the last straw…
Over the summer I had an issue on my iMac with BackBlaze, that was a bit like this one where the machine was churning and churning, 2 days and 3 or 4 emails later problem solved and Backblaze has been working like a charm since.

3 replies on “No More Mozy”

MozyHome works pretty well for me – on both Mac and PC. MozyPro needs a lot work, however – the interface is extremely convoluted and not user friendly at all.

Use the following link to get 10% more space on a free MozyHome 2 Gb account:

It worked fine for me up to that point…
I think I am more upset over the way that their tech support handled the issue, 2 weeks ago I had an issue with Direct TV on Sunday, 2 calls we had to try something that took about an hour to do, but by Tuesday Morning I had my replacement boxes delivered…
What if I am down hard and need a back up file, and theres a problem, am I going to have the same issue then, they are selling trust, and I just don’t trust them with my data anymore….

Mozy’s support is a joke. While I agree that its costly to answer the thousands of questions that everyday people ask, which can be solved by simply reading the FAQ, experienced computer users find outsourced support frustrating. They’re not doing much more than reading the manual.

I recently had a problem with Mozy and emailed their support, and they replied with how to repair MozyPro (I had MozyHome). However, I followed their directions the best I could, and after substituting MozyPro with MozyHome, their instructions actually worked!

There needs to be better level-2 support for Mozy users.

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