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Yucky Starbucks…

I go to starbucks probably a lot… Enough that I get at least one of those survey receipts a week, once I got 4 or 5 in a week… The thing I’ve noticed is that I never get one of those surveys at a YUCKY Starbucks, but I’ve also noticed that I end up getting duplicate receipts at the yucky stores…

I thought that they closed all the stores for the night a couple weeks ago to re-train all their employees on how to make a proper cup of coffee, apparently the staff of the Falls Church Starbucks I visited the other day didn’t get the memo on the training, and I received the worst drink I have ever had at a Starbucks.
So I left the following at the Starbucks Customer Service Site

This store has to be the WORST starbucks on the planet, and I will NEVER return to this store again. 
The person at the register was to busy chatting to what appeared to be an employee that had just stopped by, one person was acting busy polishing stainless steel, and avoiding eye contact to help.  The “Barista” was clueless, I’ve had better drinks out of machines at WAWA….
I walked in the store at 3:14 there was 1 person ahead of me in line, and I walked out of the store at 3:22, seven minutes to get 3 drinks that all tasted like crap. I would have returned then, but I was headed home and wanted to beat the traffic, and from the employees attitude, I don’t think it would have helped….

I wonder what their response will be…
I know 8 Minutes out of my life, what’s the big deal… Probably would be upset over the time, it’s the 8 minutes for Yucky Drinks that gets me…

1 reply on “Yucky Starbucks…”

Well Starbucks came through, I got this email on Monday, and a letter an 2 free drink coupons on Thursday…
The letter was as follows…

Hello Paul,

I was very sorry to hear about your recent experience at the Merrifield Starbucks store. I appreciate you taking the time to bring this matter to our attention. I will share your comments with the management team responsible for the store in order to address the issue properly.

In order to invite you back into our stores, I have arranged for a couple of beverage coupons to be sent to you. You should receive them soon.

If you have any further questions or concerns, please don’t hesitate to contact us at http://www.starbucks.com/customer/ or call 1-800-235-2883 to speak directly with a Customer Relations representative.

Sincerely,

Madeline A.
Customer Relations Representative
Starbucks Coffee Company

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